No mortgage administrator answers the device and every voicemail is full
Crappy customer care… Can’t reach loan manager. Started refinance techniques. Turned-in all the documentation, missed 5 closings. Nonetheless prepared! Losing money. Cumbersome support service. Crappy package! Just how did it arrived at 4.5 million when you look at the conversion process? Pose a question to your Says Lawyer Workplace.
They continue move me to the brand new mortgage processors
Terrible customer care. I have been speaking about a great refinance because no nearer to closing than I happened to be inside the Summer. Customer service try a joke. They simply transfer us to differing people, i am also bounced around such as a baseball. Really disappointed and frustrated and you may in the morning moving my home loan as quickly as possible. Do not suggest Brand new Rez whatsoever.
My personal financing try with Ditech plus it was ended up selling so you’re able to The latest Rez
Avoid using NEWREZ….greatest mistake I have generated. Become trying refi. Because Can get it’s now October nonetheless prepared. I’ve sent a similar documentation within the many times. Can not reach people of the cellular telephone. My financing are accepted 8 weeks ago still wishing. The organization was a joke wade elsewhere.
New Rez is the terrible mortgage lender!! The new Rez entitled and you may accessible to refi my personal loan during the a good straight down interest rate. The borrowed funds Administrator Ryan told me it might be simple โno issueโ. He together with said no need for the next assessment just like the financing was only 1 year old so we just weren’t providing one additional money away! HA… 5 weeks later he or she is requesting docs it actually have. The mortgage Chip do not comprehend the docs We publish on the secure website. New seriously terrible bank You will find ever caused! Save new outrage and get other bank!!
NewRez/Shellpoint obtained the financial from Ditech. Very first payment in order to NewRez was in , and therefore i set up through the NewRez site to possess automated payments to the first of every month. The ran better until . They never ever got brand new percentage which was supposed to be taken from your bank account! We don’t find up until we had a trip towards the off certain strange amount stating these people were NewRez, failed to talk to him or her even as we don’t accept the number. Checked out all of our membership on the internet through their site and you can low and view brand new October commission had not become immediately received! Had on cellular telephone which have NewRez customer support immediately discover away what was happening and you will try told it had been particular type of โglitchโ. Mind you, money having been mobile to possess commission really well since ! There was numerous money in this new bank account for this! I spoke that have a couple additional individuals towards , toward 2nd person bringing the percentage over the phone that have new declaration regarding their that there might possibly be no late fees, no fee plus it is ACH. These days it is as well as on the webpage it is indicating myself that it’s a keen unapplied fee! What the heck, this is the Oct step one fee and must had been used therefore Quickly for the . Therefore we log in to the phone again with them now and you will ask what’s happening? Was advised that she would quickly request it is applied to the new Oct fee and you may โyou aren’t lateโ We contacted our very own financial immediately after speaking with NewRez for the and you may the lending company told you โno take to during the percentage had been requested from the NewRez/Shellpoint, it (the lending company) are not finishing one commission and we keeps an abundance of money to fund 4 years of repaymentsโ! We have lower than one year leftover about this first home loan and are usually positively considering going to the state lawyer general’s workplace, the higher organization bureau, employing a lawyer and you will spending that it away from today. The on line account having NewRez suggests the following commission to be auto-repaid is scheduled having Nov step one, in installment loan lender Miami OK case i make an effort to glance at the planned automated money, it confides in us we can’t as the account was โdelinquentโ. This is so wrong on of several profile! You will find Never been later inside the 30 decades with these home loan percentage and we has actually a perfect credit history over 850! Will they be today gonna shag our credit rating? Prevent Them!
